¿Preguntas?

We want to learn how, when, where, and why people travel in and around Whatcom County region. We’re asking you to log your travel to help us understand regional and statewide transportation patterns. By participating, you can help us plan for future transportation improvements in your community.

Su participación garantiza que los hogares como el suyo estén representados en nuestros planes de transporte regionales. Su aporte es de gran importancia, ya que solo se invita a participar a una cantidad limitada de hogares.

Invited households were selected at random from Whatcom County region.

This survey is sponsored by the Whatcom Council Of Governments (WCOG) and conducted by RSG.

Please do not share your invitation code or access code outside of your household.

Only one household member should complete the initial sign-up survey for the study. Once your household is registered, all other members will receive emailed instructions on the next steps if you are participating in the 7-day study using the rMove app. Each adult household member listed during sign-up must download the rMove app and participate in the study to be eligible for gift cards.

For the one-day study, please complete the survey on behalf of your entire household. In this case, one gift card will be provided upon completion.

Inscribirse en la encuesta lleva unos 10 minutos. Una vez que se inscriba, le daremos instrucciones para registrar sus viajes y completar la encuesta. A los hogares que registren sus viajes durante siete días en la aplicación para teléfonos inteligentes, rMove, les llevará unos 5 a 10 minutos por día informar sus viajes. A los hogares que registren sus viajes en línea o por teléfono les llevará unos 10 minutos por miembro del grupo familiar informar los viajes de un día.

You will receive a gift card once ALL adult members of your household have reported their travel and completed their surveys. If your household participates using the smartphone app, rMove, each participating adult will receive a gift card (e.g., a household with two adults receives two gift cards if they both complete the surveys). Households that report their travel for 1-day, online or by calling in will receive a single gift card per household.

The study is for legal residents of the United States, 18 years of age or older, who live in Whatcom County region. Employees, clients, contractors, directors and officers of RSG, and their immediate family members and people living in the same household with them are not eligible. Not all completed surveys will qualify for an incentive.

Any incentive will be delivered after the identity and address of the winner has been confirmed. LIMIT ONE INCENTIVE PER HOUSEHOLD completing the online study or LIMIT ONE INCENTIVE PER ADULT (18+) after all household members have completed the smartphone study.

No se permite la sustitución, el reembolso en efectivo o la transferencia de un incentivo. Si un incentivo no puede ser otorgado por cualquier razón, RSG se reserva el derecho de sustituir un incentivo de igual o mayor valor. Todos los impuestos federales, estatales y locales y todos los demás costos asociados con la aceptación o el uso de cualquier incentivo, que no sea el envío inicial o la entrega del incentivo al ganador, son responsabilidad exclusiva del destinatario del incentivo.

En el improbable caso de que RSG sospeche que las encuestas o el mecanismo de entrada de incentivos o ambos han sido manipulados, el pago de incentivos se suspenderá hasta que se restablezca la integridad del proceso. Si es posible, RSG colocará un aviso en el sitio web de la encuesta con respecto a cualquier suspensión y reanudación del pago de incentivos.

Cualquier volumen de viajes (incluso si no hace ninguno) nos ayudará a mejorar la planificación del transporte local. Recuerde que también se tienen en cuenta los viajes cortos, como, por ejemplo, sacar a pasear al perro. Los envíos que recibe, como comida hecha o alimentos, también son importantes.

No hay problema; aun así, lo(a) alentamos a participar. Le haremos también preguntas sobre sus hábitos de viaje normales, cómo han cambiado sus viajes durante el último año y cómo cree que va a viajar en el futuro.

After you download rMove and sign up, rMove will log your trips for one week while you go about your daily life. Each day you’ll be asked to complete a short daily survey about your travel habits as well as a trip survey about each trip you make. For more information, please visit the rMove website.

We are committed to protecting the confidentiality, integrity, and security of your personal information. We take this responsibility seriously. We will not disclose or share personal information we collect from you except as required by law. Our Privacy Policy is intended to help you understand how we collect and safeguard your information. Learn more about how we protect your information on the Privacy Page.

Please check your junk or spam folder. If you don’t see it there, please click here to contact us.

We want to confirm we are getting a true representation of all people living in the area. Analyzing how and where people travel can depend on certain demographic attributes and areas where they live or work.  

This information gives us a better picture of travel habits and how things can be improved in the future.

Please try turning your phone off and back on. This should reset your location settings and get the app to record your trips.

Unfortunately, we cannot remove a participating household member once the signup survey is complete. This is a household study; therefore, we require all related adult household members to participate to get accurate travel data. 

The rMove app generates a trip survey for every trip you make. This can be cumbersome for participants who make trips all day long. You can turn off the app tracking during these busy work hours and turn it back on during your normal personal trips. 

If you are using the app, we encourage you to still participate in the week-long study if you will be in town for at least one of your assigned dates.

Your trip surveys should populate when you open the rMove app. If you still don’t see any trip surveys to answer, please restart the phone.

Please allow 2-3 weeks for gift card processing after you have completed the study.

If you chose a digital gift card, please check your junk or spam folder. If you chose a physical, mailed card, please click here and provide your mailing address.